Santas Elves

DELIVERY INFORMATION

DELIVERY TIME

Delivery times for this hamper. Times are based on receiving your order by 3.30pm 

• Sydney and Surrounding Suburbs next business day
• Canberra and Surrounding Suburbs next business day
• Melbourne and Surrounding Suburbs 1 to 2 business days
• Brisbane and Surrounding Suburbs 1 to 2 business days
• Adelaide and Surrounding Suburbs 2 to 4 business days
• Perth and Surrounding Suburbs 5 to 7 business days
• Darwin and Surrounding Suburbs 5 to 7 business days
• Hobart and Surrounding Suburbs 5 to 7 business days
• New South Wales - Queensland -Victoria – Regional Areas 1 to 3 business days
• South Australia - Western Australia Regional Areas 3 to 5 business days
• Northern Territory – Tasmania Regional Areas 7 to 10 business days

Our sales team will contact you if we cannot deliver on your selected date to discuss your options.

 

PRE ORDERING

You can place orders for any future date you require using the date selection calendar in the checkout. This gives you the freedom to have all your gifts organised early.

WHERE DO WE DELIVER?

We deliver fast across 99% of Australia however some Islands and highly remote areas may not be available. Our sales team will advise you if your selected destination falls within one of these zones.

HOW MUCH DOES DELIVERY COST?

One hamper to any location “YES ANY LOCATION AUSTRALIA WIDE” only $16.00

Additional gifts to the same address $8.00 each.

Delivery fee is capped at $96.00 for bulk orders to the same address.

The capped bulk price may not always apply to very remote and rural destinations this will be assessed at the time of ordering..

HOW IS MY HAMPER PACKAGED FOR TRANSPORTING?

Your hamper is transported in a protective packaging carton, to ensure each hamper arrives in perfect condition we use enviro-foam a biodegradable protective solution. Environmentally friendly this acts as a cushion and has excellent insulating qualities. In warmer months in selected hampers such as our cake range and chocolate bouquets cooling packs are discretely placed to ensure freshness upon arrival.

WHAT HAPPENS UPON DELIVERY?

Our friendly couriers will personally deliver your gift hamper to the recipients door. If the receiver is not at home the hamper will be left in a safe sheltered place by the door, if deemed to be unsafe a calling card will be left so the receiver can contact our courier directly to organise a suitable time for redelivery. If delivery is to a workplace, hospital or hotel our courier will follow the procedures required by the site to make delivery to the recipient within the guidelines required by the site.

Be sure to read over our delivery page for more detailed delivery information

 

GUARANTEE 

• All of our Christmas Hampers come with a 7 day money back gaurantee
• All hampers will be packaged in a way that ensures protection of the product during transit
• Be sure to read our terms of service page for more information 

 

FREQUENTLY ASKED QUESTIONS

IS THIS HAMPER TRACKABLE AFTER I PURCHASE IT?

If you would like to track your delivery please contact our friendly sales team by phone or email and we will gladly track your hamper.

DOES THIS HAMPER COME WITH FREE DELIVERY?

One hamper to any location “YES ANY LOCATION AUSTRALIA WIDE” only $16.00

Additional gifts to the same address $8.00 each.

HOW IS MY HAMPER PREPARED?

Your hamper is prepared fresh on our premises by our dedicated packing team, once your gift is prepared it is professionally machine wrapped to ensure each fantastic product remains perfectly in place. Your gift hamper will then be lovingly bowed with bright beautiful ribbons colour specific to the occasion. As a final touch of elegance we add a delightful swing tag gift card laser printed with your personal gift message.

WILL I RECEIVE MY CHRISTMAS HAMPER IN TIME FOR CHRISTMAS?

We are always monitoring purchase dates in accordance with our delivery time frames. So long as we have sufficient time to get your hamper to you, you will recieve it on time, yes.

 

NEED HELP?

• Give us a call on 1300 968 198 or send us a quick email for additional help and assistance. We'd be more than happy to help you.